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Job Locations US-TX-Austin | CA
The Associate Client Success Manager will be instrumental in managing the full client lifecycle from implementation to post-live support relationship for our tech-touch tier clients, engaging customers, assisting on projects, building and managing a book of business, and ensuring we continue to grow a top-notch Customer Success program. Joining Social Solutions as an Associate Client Success Manager offers plenty of growth potential including advancement to a Client Success Manager or Senior Client Success Manager position managing our higher profile clients.   What You’ll Do - Know our software inside and out in order to show customers how to successfully use the software to meet their company goals and needs. - Be ready and willing to work across your team to assist with different projects to ensure long term success for our clients. - Proactively reach out to assigned accounts to ensure our software is meeting their objectives. - Create success plans with clients to help them achieve their long-term goals. - Learn, define, and share best practices with customers. - Be the voice of our customers, advocate for their needs, and collaborate with Product Development and Engineering to inform the product roadmap. - Collaborate with Sales and Marketing to build a community of customer advocates. - Develop a trusting relationship with customers. - Understand the signs that put a customer at risk of moving away from Social Solutions. Look for these signs in each customer interaction. - Proactively reach out to customers to ensure their needs are being met. - Have a positive, upbeat phone presence. - Be flexible and open to work across teams to ensure priority projects are completed in a timely manner.
Category
Customer Success
Job ID
2021-1462
Job Locations US-TX-Austin
Are you an energized and enthusiastic "hunter" who wants to take their sales career to the next level at an industry-leading organization? Are you a savvy inside sales representative and a natural closer?​If so, keep reading!   What You’ll Do - Develop new leads through research, cold-calling, networking, and strategizing with contacts and prospects for nonprofit agencies within your territory - Maintain a healthy pipeline through follow-up calls, emails, and social media - Present and demonstrate product via Zoom - Contact leads provided by the Business Development team - Manage a business plan for a designated geographical region by keeping prospect records current and active in Salesforce - Partner with Solutions Specialist team for complex demos - Meet monthly, quarterly, and annual revenue goals
Category
Sales
Job ID
2021-1459
Job Locations US-TX-Austin | CA-ON-Waterloo
Social Solutions’ rapidly growing Software Engineering team is looking to hire a Full Stack Software Engineer. This role focuses on the design, development, and deployment of our SaaS software platform solutions. Applying a strong technical and product life cycle understanding, this Engineer will partner with other developers and technology operations teams to create and maintain Social Solutions’ software products. ​ What You’ll Do - Contribute to a scrum team that designs, develops, and deploys software programs for SSG Clients. - Apply extensive knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications and databases according to provided requirements. - Guide other team members to build new functionality within an existing software architecture and envision future improvements to the architecture. - Assist in the development of short, medium, and long term plans to achieve strategic objectives.
Category
Product Development/Engineering
Job ID
2021-1457
Job Locations US-TX-Austin
Are you energized and enthusiastic about working with cross-functional teams to retain our clients and solidify our revenue base?  Are you looking for the opportunity to grow and develop your career within a dynamic, mission focused organization?  If so, keep reading!   What You’ll Do - Establish and Maintain Relationships with Key Accounts - Develop & Execute Continuous, Client-Based Communications Strategy - Consult and Advise Software Users for maximum utilization - Manage Critical Needs Analysis, Value Proposition Design and Solution Formulation - Develop Strategic Account Plans for Existing Customers to Project 3-5 year growth terms
Category
Sales
Job ID
2021-1454
Job Locations US-TX-Austin
Are you an energized and enthusiastic "hunter" who wants to take their sales career to the next level at an industry-leading organization? Are you a savvy inside sales representative and a natural closer?​If so, keep reading!   What You’ll Do - Develop new leads through research, cold-calling, networking, and strategizing with contacts and prospects for nonprofit agencies within your territory - Maintain a healthy pipeline through follow-up calls, emails, and social media - Present and demonstrate product via Zoom - Contact leads provided by the Business Development team - Manage a business plan for a designated geographical region by keeping prospect records current and active in Salesforce - Partner with Solutions Specialist team for complex demos - Meet monthly, quarterly, and annual revenue goals
Category
Sales
Job ID
2021-1435
Job Locations US-TX-Austin
Do you enjoy leading teams in a fast-paced environment? Do you want to contribute to the growth and evolution of a scaling Sales organization? Do you want to drive critical business decisions by partnering with Sales VPs to develop and execute a GTM strategy?  If so, keep reading!    We’re looking for an experienced leader to take this global function to the next level as we scale our organization to support the company’s rapid growth. The Director of Sales Strategy & Planning will report to the VP of GTM Strategy & Operations within the Revenue organization and will manage a team of managers and analysts. This role will play a pivotal role in shaping the strategy of the Sales organization and executing on that strategy in an agile manner.  
Category
Sales Operations
Job ID
2021-1398
Job Locations US-TX-Austin | US
A Solutions Specialist is an integral support to the Sales and Account Management teams and is responsible for the technical and functional knowledge of all Social Solutions’ software products. The Solutions Specialists will provide prospects and current clients with demonstrations of our Apricot and ETO software product offerings and provide all necessary technical and functional responses to prospect inquiries. The Solutions Specialists serve as a liaison between the Sales/Account Management teams and the hosting operations/network, development, and product teams.  This position accommodates remote employees and occasional travel is required. Responsibilities - Collaborate with Sales Executives and Account Managers to scope and interpret customer requirements - Configure software demonstration environments (front end configuration, no coding experience required) - Deliver software demonstrations via web meetings and in person meetings - Provide pre-sale technical assistance and product education to prospects - Write technical and functional sections of proposal responses - Scope custom work such as migration, integration, requests for new functionality, and custom reporting to be passed onto our technical teams who provide quotes - Serve as a liaison between the Sales Team and our Product Team and other technical departments
Category
Sales Operations
Job ID
2021-1387
Job Locations US-TX-Austin
Do you get joy out of helping people? Are you detail-oriented and organized? Are you known for known for your strong communication skills and your ability to multi-task? If so, keep reading!   What You’ll Do - Achieve proficiency with Apricot software functionality - Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone - Respond to customer questions and concerns with speed, accuracy and professionalism - Assist in the development and maintenance of documentation for the help manual, knowledge base and online community - Troubleshoot and log defects  - Record all customer interactions in Salesforce - Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved
Category
Customer Support & Training
Job ID
2021-1386
Job Locations US-TX-Austin
Are you an energized and enthusiastic "hunter" who is thriving to expand their sales career to the next level at an industry-leading organization in a hybrid inside/outside role?  Are you strategic about finding new clients and getting them engaged, ready to buy and onboard to close the deal?  Do you like money? If so, keep reading!   What You’ll Do - Manage the entire sales cycle including mission critical needs analysis, designing client value proposition and working with Solutions Engineers to formulate an ideal solution - Develop new leads through cold calling for prospect agencies with a strategic plan of action - Cultivate leads through networking in professional organizations, attending conferences, and community involvement - Design and perfect a Business Plan that enables success within a specific geographical area - Properly document all calls and deal activity on a daily basis to maintain a healthy pipeline - Maintain Pipeline levels and accurately forecast sales commitments
Category
Sales
Job ID
2021-1383
Job Locations US-TX-Austin
Are you an energized and enthusiastic "hunter" who is thriving to expand their sales career to the next level at an industry-leading organization in a hybrid inside/outside role?  Are you strategic about finding new clients and getting them engaged, ready to buy and onboard to close the deal?  Do you like money? If so, keep reading!   What You’ll Do - Manage the entire sales cycle including mission critical needs analysis, designing client value proposition and working with Solutions Engineers to formulate an ideal solution - Develop new leads through cold calling for prospect agencies with a strategic plan of action - Cultivate leads through networking in professional organizations, attending conferences, and community involvement - Design and perfect a Business Plan that enables success within a specific geographical area - Properly document all calls and deal activity on a daily basis to maintain a healthy pipeline - Maintain Pipeline levels and accurately forecast sales commitments
Category
Sales
Job ID
2021-1382
Job Locations CA-ON-Waterloo | US-TX-Austin
Do you consider yourself to be super detail-oriented and data driven? Are you passionate about maintaining, monitoring, enhancing software/systems while maintaing high compliance standards? If so, keep reading!     What You’ll Do  - Develop strategies to respond to potential threats and attack vectors.   - Install and configure software, such as: firewalls, vulnerability management systems, and endpoint security tools.   - Test for vulnerabilities by conducting periodic scans of networks to find possible attack vectors.   - Conduct penetration testing, and work with multiple teams to evaluate/triage the results.  - Continuously monitor the SSG's networks and systems.   - Lead incident response efforts and forensic investigations.    - Perform compliance assessments, verifications and reporting.
Category
IT/Hosting Ops
Job ID
2021-1381
Job Locations US-TX-Austin | US-Washington DC
  The Director of Business Systems will report directly to the SVP of Finance and provide strategic leadership to steer and support technology initiatives for. This leader will be responsible for: rapidly and effectively integrating Social Solutions, Cyber Grants, and EveryAction, establishing our strategy and business systems technology roadmap, designing our global resourcing and tech stack for the business. Working cross-functionally with product, sales, corporate development, and marketing leadership to identify, develop, and execute optimization in support best-in-class technology stack.   What You'll Do  - Run the systems integration workstream for the landmark merger between Social Solutions, EveryAction, and CyberGrants. The largest transaction in the Nonprofit and Social Good Technology space in history. - Own the design, implementation, and maintenance of the company’s business systems with a focus on integration, automation, and agile workflows to support the growing needs of the business - Create scalable data models that focus on completeness, accuracy, and recency of our customer data across all integrated systems - Develop a strategic systems roadmap to match future company objective - Lead our Systems Admin team, supporting the implementation and maintenance of our Business Systems, such as Salesforce, Intacct, Marketo, Zuora and integrations with other internal systems and applications such as Outreach, Gainsight, Zendesk, FinancialForce etc. - Build trusted relationships with our vendors and develop a procurement process to secure the best licensing terms possible - Develop, select, and conduct user training on an as-needed basis to maximize adoption and internal user satisfaction
Category
Accounting/Finance
Job ID
2021-1345
Job Locations US-TX-Austin
The ASC Program Manager (APM) is responsible for managing ASC projects for our largest non-profit and public sector customers.  ASC projects are annual subscription-based projects that provide customers with ongoing advanced support consulting to help our customers maximize value from SSG software.  ASCs can assist customers with building forms, reports, and workflows in addition to providing best practices, training, and documentation.   The APM will work with large customers to build project plans, prioritize projects and tasks, identify and manage issues and risks, gain sign-off on deliverables, and manage usage of project hours.   Internally the APM works cross functionally with other SSG teams including Support, Product, Professional Services, Development, Sales and Account Management.   What You’ll Do - Creating long- and short-term deliverable plans, including setting targets for milestones and adhering to client-set deadlines - Assigning tasks to internal and/or partner resources best positioned to complete deliverable requests - Making effective decisions when presented with multiple options for how to progress with the project - Serving as a point of contact for teams when multiple resources are assigned to the same project to ensure team actions remain in synergy - Communicating with account teams and senior leadership to keep the project aligned with business goals - Performing quality control on project deliverables to maintain quality standards - Adjusting schedules and targets on the project as client needs/requests change - Partner with technical experts to deliver services purchased by our non-profit and public-sector clients - Continually monitor the big picture to ensure that all projects are delivered on-time, within budget, and with high customer satisfaction - Develop working knowledge in the assigned customers’ business areas/industry verticals relevant to use of platform - Proactively identify and respond to risks that put the budget, timeline, or customer satisfaction in question. Prevent escalations from occurring on the customer’s side. - When needed, identify and scope Change Orders for additional services - Start by following existing processes for delivering projects, and then bring your innovative ideas to the team. We’re always improving. - Lead difficult conversations with customers regarding project budgets, timelines and priorities  
Category
Customer Support & Training
Job ID
2021-1344
Job Locations US-TX-Austin
Are you energized and enthusiastic about working with cross-functional teams to retain our clients and solidify our revenue base?  Are you looking for the opportunity to grow and develop your career within a dynamic, mission focused organization?  If so, keep reading!   What You’ll Do - Establish and Maintain Relationships with Key Accounts - Develop & Execute Continuous, Client-Based Communications Strategy - Consult and Advise Software Users for maximum utilization - Manage Critical Needs Analysis, Value Proposition Design and Solution Formulation - Develop Strategic Account Plans for Existing Customers to Project 3-5 year growth terms
Category
Sales
Job ID
2021-1319
Job Locations US-TX-Austin | US
The Presales Solution Consultant is the primary interface between the Sales team and the Post-Sale Operations teams (professional services, training, support, consulting services).  The Presales Solution Consultant will work with prospects and sales executives to scope out customer needs for implementation, support, and ongoing consulting and create proposals tailored to the needs of each prospect.  You will also capture learnings from prospects to help inform future services, support, and consulting offerings that can be developed and launched.   This position accommodates remote employees and occasional travel is required. Responsibilities - Act as a technical advisor during interactions with prospective clients throughout the presales process - Seek and understand client challenges, current and future business processes, and organizational needs – and translate them into technical solutions - Become an expert in our professional services, advanced support consulting, and training offerings and tailor packages to align with client needs and budget by identifying and understanding project scope, timelines, and solutions - Develop key deliverables in the pre-sales and sales process including (but not limited to) architectural diagrams/workflows, hours estimates, project timelines, technical documentation, deployment strategy, etc. - Lead and engage in client-facing conversations, including highly technical staff, business leadership, and C-level executives. - Understand and sell the value of comprehensive implementation and support packages to budget-conscious prospective clients - Work seamlessly with internal stakeholders from Sales, Professional Services, ASC, Training, & Support teams - Manage multiple prospects at a time, and support all new and existing business opportunities. - Assist in responses to RFIs and RFPs
Category
Client Services
Job ID
2021-1311
Job Locations CA-ON-Waterloo
Are you eager to begin your career in sales with an organization that is passionate about helping nonprofit organizations transform lives? Does working on a team that’s highly visible across our sales organization excite you? Are you mission-driven, detail-oriented, energetic, and proactive?  If so, keep reading!   What You’ll Do - Conduct prospecting and qualification efforts for leads generated through a variety of marketing programs and have a short conversation with the prospect to establish their need and set an appointment for them to speak with the appropriate sales rep - Identify and develop new opportunities for the Salesforce - Quickly respond to inbound inquiries from prospects to provide the Sales Team with new leads and increase their sales pipeline - Contact a high-volume of prospects every day via phone and email - Identify and recognize client business problems and educate potential clients on how Social Solutions’ software and services can improve their day-to-day business problems and needs
Category
Sales
Job ID
2021-1266
Job Locations US-TX-Austin | US-Washington DC | US-IL-Chicago | US
At Social Solutions, our Product Managers combine a passion for discovery efforts, a desire to constantly engage with clients, leadership skills to drive change for our clients, quantitative skills to measure impact, and presentation skills to evangelize their visions.  We progress beyond a myopic focus on “what to do today” towards “what we need to build for tomorrow.”  The impact of our work empowers non-profit and public-sector organizations whose goals are to help those who need it most, and our products must live up to those lofty ideals every day. This Product Manager role will be responsible for developing ground-level capabilities in our Social Good Platform on which the organizations build their service delivery models.  Our community-based organization clients must be able to quickly and effectively construct the best version of our platform that fits their organization’s needs, which includes integrating into internal and external systems to connect their impact data and extend critical features to ensure their team is setup to succeed.  Understanding our CBO clients’ delivery models, tools, and processes in order to determine how our software can empower those processes will be critical to our success, and you will be leading the charge.  What You’ll Do - Create and evangelize a vision that delivers valuable and usable capabilities to our clients within our software platform - Deliver a roadmap that focuses on how we help our clients effectively run their service delivery programs - Lead a talented, driven, collaborative scrum team towards delivering your roadmap, incorporating team feedback while you aim to deliver the best capabilities for our clients - Collaboratively design and build scalable technical solutions that seamlessly and securely connect client impact data and create remarkable user experiences for our clients. - Work hand-in-hand with your Product Manager teammates to ensure we are delivering a cohesive and consistent platform strategy together; don’t work in a silo - Lead Discovery efforts directly with current and prospective clients, gathering feedback and insights that help drive your vision and roadmap. These include win-loss calls, user groups, customer advisory board calls, and direct client interviews - Incorporate feedback from other departments in Social Solutions, ensuring you understand the impact of our decisions on the company as a whole - Develop cross-functional teams that help deliver and prove the value we create for our clients - Measure and present the impact of your team’s work directly to the leadership team at Social Solutions, quantifying the value of your progress
Category
Product Management
Job ID
2021-1262
Job Locations US-TX-Austin | CA-ON-Waterloo
Social Solutions’ rapidly growing Software Engineering team is looking to hire a Full Stack Software Engineer. This role focuses on the design, development, and deployment of our SaaS software platform solutions. Applying a strong technical and product life cycle understanding, this Engineer will partner with other developers and technology operations teams to create and maintain Social Solutions’ software products. ​ What You’ll Do - Contribute to a scrum team that designs, develops, and deploys software programs for SSG Clients. - Apply extensive knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications and databases according to provided requirements. - Guide other team members to build new functionality within an existing software architecture and envision future improvements to the architecture. - Assist in the development of short, medium, and long term plans to achieve strategic objectives.
Category
Product Development/Engineering
Job ID
2021-1256
Job Locations US-TX-Austin | CA-ON-Waterloo
Social Solutions’ rapidly growing Software Engineering team is looking to hire a Full Stack Software Engineer. This role focuses on the design, development, and deployment of our SaaS software platform solutions. Applying a strong technical and product life cycle understanding, this Engineer will partner with other developers and technology operations teams to create and maintain Social Solutions’ software products. ​ What You’ll Do - Contribute to a scrum team that designs, develops, and deploys software programs for SSG Clients. - Apply extensive knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications and databases according to provided requirements. - Guide other team members to build new functionality within an existing software architecture and envision future improvements to the architecture. - Assist in the development of short, medium, and long term plans to achieve strategic objectives.
Category
Product Development/Engineering
Job ID
2021-1255
Job Locations CA-ON-Waterloo | US-TX-Austin
Do you consider yourself to be super detail-oriented and data driven? Are you passionate about maintaining, monitoring, and enhancing software and systems? If so, keep reading!     What You’ll Do  - Develop strategies to respond to potential threats and attack vectors.   - Install and configure software, such as: firewalls, vulnerability management systems, and endpoint security tools.   - Test for vulnerabilities by conducting periodic scans of networks to find possible attack vectors.   - Conduct penetration testing, and work with multiple teams to evaluate/triage the results.  - Continuously monitor the SSG's networks and systems.   - Lead incident response efforts and forensic investigations.    - Perform compliance assessments, verifications and reporting.
Category
IT/Hosting Ops
Job ID
2021-1247
Job Locations US-TX-Austin
Do you have agency recruiting experience? Do you pride yourself on your ability to establish relationships with both candidates and hiring managers? Would you consider yourself an excellent sourcer? If so, keep reading!   What You'll Do - Effectively supporting full cycle recruiting including sourcing, applicant testing, interviewing, presenting, conducting background checks, and closing qualified entry-level to executive-level candidates as assigned by the Recruiting Manager - Providing excellent applicant and internal customer management service - Developing recruiting materials and strategies that ensure a successful search - Writing and coordinating organization of web page content; creating Applicant Tracking System requisitions and job board postings, and position-specific screening questionnaires - Assisting companywide recruiting projects and serve as back-up staff/leadership as needed - Keeping the hiring manager up to date throughout the process and overtime building a credible and collaborative relationships
Category
General & Administrative
Job ID
2021-1242
Job Locations US-TX-Austin
Are you an energized and enthusiastic "hunter" who wants to take their sales career to the next level at an industry-leading organization? Are you a savvy inside sales representative and a natural closer?​If so, keep reading!   What You’ll Do - Develop new leads through research, cold-calling, networking, and strategizing with contacts and prospects for nonprofit agencies within your territory - Maintain a healthy pipeline through follow-up calls, emails, and social media - Present and demonstrate product via Zoom - Contact leads provided by the Business Development team - Manage a business plan for a designated geographical region by keeping prospect records current and active in Salesforce - Partner with Solutions Specialist team for complex demos - Meet monthly, quarterly, and annual revenue goals
Category
Sales
Job ID
2021-1194
Job Locations NZ-Auckland | NZ-Wellington
Are you an energized and enthusiastic "hunter" who is thriving to expand their sales career to the next level at an industry-leading organization in a hybrid inside/outside role?  Are you strategic about finding new clients and getting them engaged, ready to buy and onboard to close the deal?  Do you like money? If so, keep reading!   What You’ll Do - Manage the entire sales cycle including mission critical needs analysis, designing client value proposition and working with Solutions Engineers to formulate an ideal solution - Develop new leads through cold calling for prospect agencies with a strategic plan of action - Cultivate leads through networking in professional organizations, attending conferences, and community involvement - Design and perfect a Business Plan that enables success within a specific geographical area - Properly document all calls and deal activity on a daily basis to maintain a healthy pipeline - Maintain Pipeline levels and accurately forecast sales commitments
Category
Sales
Job ID
2021-1185
Job Locations US-TX-Austin | CA-ON-Waterloo
We're looking to bring on a new Senior Customer Support Representative, or as we call it, an Advanced Support Consultant (ASC)! The ASC is responsible for providing superior reactive and proactive support for customers who have purchased premium support packages or are a top tier paid support customer. Internally the ASC works cross functionally with other SSG teams, including Support, Product, Professional Services, Development, Special Projects, Sales and Account Management, Partnerships & Alliances, Marketing, and the Executive Team   What You’ll Do - Become an expert in each customers’ use of ETO and/or Apricot software, including any customizations and add-ons - Become an expert in the assigned customers’ business areas/industry verticals - Respond to customer calls and emails to resolve complex and unique problems in an extremely timely manner (meeting established levels of service including initial response time, time to close, etc.) - Develop and cultivate strong relationships with contacts at all levels of the customer organization - Provide ad-hoc coaching and training on ETO/Apricot best practices, as well as access to product documentation and formal training - Diagnose and escalate issues as needed to ensure proper and timely resolution - Interface with the Account Manager and Client Success Manager to provide a high level of customer service without unnecessary overlap - Meet regularly with customer via phone (weekly, bi-weekly or monthly) to review open cases and issues - Occasional onsite meetings with customer may be required - Document all client interactions and time spent in our tracking system as required—the ASC will be held accountable for a utilization target  
Category
Customer Support & Training
Job ID
2021-1167
Job Locations US-TX-Austin
Are you eager to begin your career in sales with an organization that is passionate about helping nonprofit organizations transform lives? Does working on a team that’s highly visible across our sales organization excite you? Are you mission-driven, detail-oriented, energetic, and proactive?  If so, keep reading!   What You’ll Do - Conduct prospecting and qualification efforts for leads generated through a variety of marketing programs and have a short conversation with the prospect to establish their need and set an appointment for them to speak with the appropriate sales rep - Identify and develop new opportunities for the Salesforce - Quickly respond to inbound inquiries from prospects to provide the Sales Team with new leads and increase their sales pipeline - Contact a high-volume of prospects every day via phone and email - Identify and recognize client business problems and educate potential clients on how Social Solutions’ software and services can improve their day-to-day business problems and needs
Category
Sales
Job ID
2021-1118

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