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Job Locations US-TX-Austin
Are you energized and enthusiastic about delivering high-quality services to customers?  Are you driven to solve problems through collaboration and creative thinking? Are you motivated to help non-profits adopt technology that measures outcomes, optimizes programs and communicates impact?  If so, keep reading! What You’ll Do - Partner with technical experts to deliver services purchased by our non-profit and public-sector clients - Continually monitor the big picture to ensure that all projects are delivered on-time, within budget, and with high customer satisfaction - Meet weekly over Zoom with each customer. Your day will be a mix of customer calls, internal huddles, and behind-the-scenes work. - Develop and maintain strong positive relationships with customers and coworkers. Build trust and influence within all relationships. - Build project plans, timelines, and objectives, getting buy-in from all relevant stakeholders - Track the weekly progress of each assigned project, keeping all stakeholders aware of progress and risks - Manage the schedules and bandwidth of your two assigned technical experts - Proactively identify and respond to risks that put the budget, timeline, or customer satisfaction in question. Prevent escalations from occurring on the customer’s side. - When needed, identify and scope Change Orders for additional services - Start by following existing processes for delivering projects, and then bring your innovative ideas to the team. We’re always improving. - Lead difficult conversations with customers regarding project budgets, timelines and priorities - Simultaneously manage dozens of projects, some of which may be highly visible or strategic within the company
Category
Client Services
Job ID
2021-1149
Job Locations US-TX-Austin
Are you a strategic thinker who can prioritize and excel in a fast-paced environment? Do you enjoy solving accounting and invoicing issues while providing excellent customer service to our clients? Do you want to be a part of the long-term success of Social Solutions? If so, keep reading! What You’ll Do - Review and produce renewal invoices - Communicate with customers relating to verification, changes, and corrections - Communicate with Account Managers, Professional Services, and Sales teams on various account issues and processing new sales orders. - Customer collections - Month-End Reconciliations - Assist with Year End audits
Category
Accounting/Finance
Job ID
2021-1146
Job Locations US-TX-Austin
The Client Success Associate will be instrumental in managing the full client lifecycle from implementation to post-live support relationship for our tech-touch tier clients, engaging customers, assisting on projects, building and managing a book of business, and ensuring we continue to grow a top-notch Customer Success program. Joining Social Solutions as a Client Success Associate offers plenty of growth potential including advancement to a Client Success Manager or Senior Client Success Manager position managing our higher profile clients.   What You’ll Do - Know our software inside and out in order to show customers how to successfully use the software to meet their company goals and needs. - Be ready and willing to work across your team to assist with different projects to ensure long term success for our clients. - Proactively reach out to assigned accounts to ensure our software is meeting their objectives. - Create success plans with clients to help them achieve their long-term goals. - Learn, define, and share best practices with customers. - Be the voice of our customers, advocate for their needs, and collaborate with Product Development and Engineering to inform the product roadmap. - Collaborate with Sales and Marketing to build a community of customer advocates. - Develop a trusting relationship with customers. - Understand the signs that put a customer at risk of moving away from Social Solutions. Look for these signs in each customer interaction. - Proactively reach out to customers to ensure their needs are being met. - Have a positive, upbeat phone presence. - Be flexible and open to work across teams to ensure priority projects are completed in a timely manner.
Category
Customer Success
Job ID
2021-1141
Job Locations US-TX-Austin
The Client Success Associate will be instrumental in managing the full client lifecycle from implementation to post-live support relationship for our tech-touch tier clients, engaging customers, assisting on projects, building and managing a book of business, and ensuring we continue to grow a top-notch Customer Success program. Joining Social Solutions as a Client Success Associate offers plenty of growth potential including advancement to a Client Success Manager or Senior Client Success Manager position managing our higher profile clients.   What You’ll Do - Know our software inside and out in order to show customers how to successfully use the software to meet their company goals and needs. - Be ready and willing to work across your team to assist with different projects to ensure long term success for our clients. - Proactively reach out to assigned accounts to ensure our software is meeting their objectives. - Create success plans with clients to help them achieve their long-term goals. - Learn, define, and share best practices with customers. - Be the voice of our customers, advocate for their needs, and collaborate with Product Development and Engineering to inform the product roadmap. - Collaborate with Sales and Marketing to build a community of customer advocates. - Develop a trusting relationship with customers. - Understand the signs that put a customer at risk of moving away from Social Solutions. Look for these signs in each customer interaction. - Proactively reach out to customers to ensure their needs are being met. - Have a positive, upbeat phone presence. - Be flexible and open to work across teams to ensure priority projects are completed in a timely manner.
Category
Customer Success
Job ID
2021-1140
Job Locations US-TX-Austin
Are you eager join an organization that is passionate about helping nonprofit organizations transform lives? Do you love researching and identifying market trends, and have a passion for motivating others to do the same? Are you mission-driven, detail-oriented, and persistent?  If so, keep reading!   What You’ll Do - Mentor and develop a team of BDRs - Take on operational leadership roles - Acquire/generate qualified business leads - Document, track and monitor team's leads and activities in Salesforce.com - Utilize smart, targeted questions to speak knowledgeably with decisions makers at nonprofit organizations, such as Executive Directors and C-Suite Leaders - Acquire in depth knowledge of our full range of services and convey that knowledge to potential clients, adhering to company messaging and positioning - Conduct territory development best practices with email, phone, and chat using sales enablement tools to connect with new prospects and current clients
Category
Sales
Job ID
2021-1137
Job Locations CA-ON-Waterloo
Are you energized and enthusiastic about working with cross-functional teams to retain our clients and solidify our revenue base?  Are you looking for the opportunity to grow and develop your career within a dynamic, mission focused organization?  If so, keep reading!   What You’ll Do - Establish and Maintain Relationships with Key Accounts - Develop & Execute Continuous, Client-Based Communications Strategy - Consult and Advise Software Users for maximum utilization - Manage Critical Needs Analysis, Value Proposition Design and Solution Formulation - Develop Strategic Account Plans for Existing Customers to Project 3-5 year growth terms
Category
Sales
Job ID
2021-1133
Job Locations US-TX-Austin | CA-ON-Waterloo
We're looking to bring on a new Senior Customer Support Representative, or as we call it, an Advanced Support Consultant (ASC)! The ASC is responsible for providing superior reactive and proactive support for customers who have purchased premium support packages or are a top tier paid support customer. Internally the ASC works cross functionally with other SSG teams, including Support, Product, Professional Services, Development, Special Projects, Sales and Account Management, Partnerships & Alliances, Marketing, and the Executive Team   What You’ll Do - Become an expert in each customers’ use of ETO and/or Apricot software, including any customizations and add-ons - Become an expert in the assigned customers’ business areas/industry verticals - Respond to customer calls and emails to resolve complex and unique problems in an extremely timely manner (meeting established levels of service including initial response time, time to close, etc.) - Develop and cultivate strong relationships with contacts at all levels of the customer organization - Provide ad-hoc coaching and training on ETO/Apricot best practices, as well as access to product documentation and formal training - Diagnose and escalate issues as needed to ensure proper and timely resolution - Interface with the Account Manager and Client Success Manager to provide a high level of customer service without unnecessary overlap - Meet regularly with customer via phone (weekly, bi-weekly or monthly) to review open cases and issues - Occasional onsite meetings with customer may be required - Document all client interactions and time spent in our tracking system as required—the ASC will be held accountable for a utilization target  
Category
Customer Support & Training
Job ID
2021-1131
Job Locations US-TX-Austin
Social Solutions’ partner ecosystem will play an important role in extending the value of our platform, enhancing our brand position and accelerating our scale and penetration in the markets we serve.   The Director of Corporate Development is a key member of the finance team and will report directly to the VP of Finance & Corporate Development. This leader will be responsible for: establishing our strategy for selecting the partners we align with, designing our global resource and revenue plans for the business, developing and executing on our global partner business plans with each partner within the Social Good Technology Ecosystem, and progression of our acquisition and inorganic strategy. Working cross-functionally with product, sales, corporate development, and marketing leadership to identify, develop, and execute partner programs is integral to the success of this business and the evolution of our partnerships.   What You'll Do    - Strategy Development: Develop the strategy for the Corporate and Business Development function, consistent with the Social Solutions strategic value creation plan. Lead and grow initiatives to target, evaluate and recruit new partners and identify how SSG and partners create symbiotic value for each other and for our clients and end users. Influence and drive the Build, Partner, Buy, and Disrupt decisions on market adjacencies as it relates to our organic and inorganic growth strategies. - Cross-functional Alignment: Align with other executives at SSG on that strategy, ensuring buy-in from the executive team and leaders in Sales, Product Strategy and Marketing. Become an expert in our products, services, and technology and evangelize in market on behalf of our functional teams. - Leadership: Lead cross-functional teams necessary to develop and support future partnerships, connecting the dots and driving results on behalf of the company. - Execution: Define and secure commercialization strategies to drive SSG value in the Social Good Technology Ecosystem. Lead and implement partnership strategies for each partner; joint business planning with partners. Define pricing, commercial and legal structures. Establish regular cadences for firm/portfolio performance reviews. Build joint business plans with our partners for initiatives, including end-to-end GTM plans as well as a robust set of KPIs, success metrics, joint accountability and governance. Drive execution on the team to achieve those targets consistently. - Acquisitions: Assist senior leadership teams with due diligence, acquisition evaluation, and integration activities as it pertains to target withing the social good ecosystem. - Executive Sponsorship: Be the executive in meetings with the senior-most representatives from our partners, drive accountability both internally and externally in pursuit of common and predefined goals. - Success for All: Develop, own, and deliver a partnership and growth/value target. Drive results for product strategy, go to market success, social good impact and enterprise value creation. Cultivate a robust ecosystem of integration partners, acquisition targets, and technology providers.
Category
Accounting/Finance
Job ID
2021-1126
Job Locations US-TX-Austin
Do you get joy out of helping people? Are you detail-oriented and organized? Are you known for known for your strong communication skills and your ability to multi-task? If so, keep reading!   What You’ll Do - Achieve proficiency with ETOsoftware functionality - Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone - Respond to customer questions and concerns with speed, accuracy and professionalism - Assist in the development and maintenance of documentation for the help manual, knowledge base and online community - Troubleshoot and log defects  - Record all customer interactions in Salesforce - Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved
Category
Customer Support & Training
Job ID
2021-1124
Job Locations US-TX-Austin
Are you an energized and enthusiastic "hunter" who wants to take their sales career to the next level at an industry-leading organization? Are you a savvy inside sales representative and a natural closer?​If so, keep reading!   What You’ll Do - Develop new leads through research, cold-calling, networking, and strategizing with contacts and prospects for nonprofit agencies within your territory - Maintain a healthy pipeline through follow-up calls, emails, and social media - Present and demonstrate product via Zoom - Contact leads provided by the Business Development team - Manage a business plan for a designated geographical region by keeping prospect records current and active in Salesforce - Partner with Solutions Specialist team for complex demos - Meet monthly, quarterly, and annual revenue goals
Category
Sales
Job ID
2021-1121
Job Locations US-TX-Austin
Do you enjoy the thrill of sales?  Are you looking to take the next step in your career?  If so keep reading!    What You’ll Do - Lead and inspire the Insides Sales team toward effective goal and quota attainment - Maximize sales teams’ effort by coaching, training, and managing each team member to their fullest potential - Provide support and direction for team’s sales efforts with strategizing in their region and closing deals on target - Work with the sales leadership team to create strategies and processes for driving new business - Support and educate team on specific marketing programs, lead generation campaigns, and targeted sales activities - Strive to exceed sales quota on a monthly basis through consistent pipeline review and analysis
Category
Sales
Job ID
2021-1120
Job Locations US-TX-Austin
Are you eager to begin your career in sales with an organization that is passionate about helping nonprofit organizations transform lives? Does working on a team that’s highly visible across our sales organization excite you? Are you mission-driven, detail-oriented, energetic, and proactive?  If so, keep reading!   What You’ll Do - Conduct prospecting and qualification efforts for leads generated through a variety of marketing programs and have a short conversation with the prospect to establish their need and set an appointment for them to speak with the appropriate sales rep - Identify and develop new opportunities for the Salesforce - Quickly respond to inbound inquiries from prospects to provide the Sales Team with new leads and increase their sales pipeline - Contact a high-volume of prospects every day via phone and email - Identify and recognize client business problems and educate potential clients on how Social Solutions’ software and services can improve their day-to-day business problems and needs
Category
Sales
Job ID
2021-1118
Job Locations CA-ON-Waterloo | US-TX-Austin
The Director of Enterprise Client Success will be critical in the design and execution of a world-class enterprise client journey with supporting program and playbooks. This individual will hire, train and develop an Enterprise Client Success team and collaborate with Enterprise sales counterparts. This individual will focus on ensuring the deep and successful adoption of our suite of SaaS products for enterprise clients, and driving long-term value aligned with our clients’ mission-focused outcomes.   What You’ll Do   - Hire, train, develop and manage Enterprise Client Success Managers - Build and refine processes to drive deeper client value while maximizing revenue - Manage ongoing client relationships with executive stakeholders as a product and best practice expert for Social Solutions’ top clients to effectively drive high client retention, loyalty and satisfaction   - Monitor enterprise client health and engagement using internal dashboards and account success plans to proactively identify at-risk clients and establish retention and success plans moving forward   - Own all aspects of the enterprise client renewals process, with a focus on high net retention   - Monitor clients through health, engagement, CSAT and other scores and build plans to drive client advocacy - Support user community initiatives to accelerate engagement - Develop reporting and analytics to present to internal stakeholders - Build engagement capabilities that allow SSG to effectively reach and improve strategic relationships with each of these customers based on deep analytics and personalization  - Provide visibility, internal awareness, advocacy and reporting regarding client health, drivers of attrition, and needs cross-departmentally   - Collaborate with the sales and marketing organizations to map complex organizations and ensure a successful enterprise client lifecycle with opportunities for renewal, cross-sell and upsell with campaigns to support - Develop, prepare, and nurture enterprise clients for advocacy and referenceability - Serve as internal thought leader on working with Enterprise clients   - Continuously improve internal processes, technologies, and workflow to enrich client experience, maximize efficiency of internal teams, and drive results   
Category
Customer Success
Job ID
2021-1117
Job Locations US-TX-Austin
Are you an energized and enthusiastic "hunter" who wants to take their sales career to the next level at an industry-leading organization? Are you a savvy inside sales representative and a natural closer?​If so, keep reading!   What You’ll Do - Develop new leads through research, cold-calling, networking, and strategizing with contacts and prospects for nonprofit agencies within your territory - Maintain a healthy pipeline through follow-up calls, emails, and social media - Present and demonstrate product via Zoom - Contact leads provided by the Business Development team - Manage a business plan for a designated geographical region by keeping prospect records current and active in Salesforce - Partner with Solutions Specialist team for complex demos - Meet monthly, quarterly, and annual revenue goals
Category
Sales
Job ID
2021-1116
Job Locations US-TX-Austin
Do you enjoy working in a fast-paced environment? Do you want to contribute to the growth and evolution of a scaling Sales organization? Do you want to drive critical business decisions through data analysis, reporting, and KPIs? If so, keep reading!   What You’ll Do - Generate weekly, monthly, and quarterly operational dashboards and reports for the Sales organization to provide actionable insights and drive decision-making - Proactively monitor the quality and integrity of supporting sales data and highlight improvement opportunities - Perform deep dive analysis of Sales metrics and reporting questions/concerns from leadership by understanding the situation, developing a hypothesis, analyzing data, and reporting back findings / solutions - Develop best practices that align sales analytics with company initiatives - Support efforts to improve systems and tools (ex: PowerBI, spreadsheets, CRM) that support the sales team - Collaborate cross-functionally with Finance, Professional Services, and Product to drive company-wide initiatives - Liaison with internal departments to obtain answers to sales related questions - Assist with ad hoc projects, data analysis and reporting as needed
Category
Sales Operations
Job ID
2021-1115
Job Locations US-TX-Austin
Are you an energized and enthusiastic "hunter" who is thriving to expand their sales career to the next level at an industry-leading organization in a hybrid inside/outside role?  Are you strategic about finding new clients and getting them engaged, ready to buy and onboard to close the deal?  Do you like money? If so, keep reading!   What You’ll Do - Manage the entire sales cycle including mission critical needs analysis, designing client value proposition and working with Solutions Engineers to formulate an ideal solution - Develop new leads through cold calling for prospect agencies with a strategic plan of action - Cultivate leads through networking in professional organizations, attending conferences, and community involvement - Design and perfect a Business Plan that enables success within a specific geographical area - Properly document all calls and deal activity on a daily basis to maintain a healthy pipeline - Maintain Pipeline levels and accurately forecast sales commitments
Category
Sales
Job ID
2021-1113
Job Locations US-TX-Austin
Do you enjoy working in a fast-paced environment? Do you want to contribute to the growth and evolution of a scaling Sales organization? Do you want to drive Sales process improvements and operational excellence? If so, keep reading!   What You’ll Do - Analyze performance data and produce metrics to proactively identify and assess leading and lagging indicators of Sales team productivity - Closely monitor new hire ramp time, assess productivity to plan, and identify ways to accelerate - Communicate insights and partner closely with sales managers to develop plans to address skill and process gaps - Own administration of and training for key Sales systems (Gong.io, Outreach) and perform analysis on data to identify trends - Work in partnership with Learning and Development and Sales Trainer to develop and deliver relevant sales training materials to assist with new/ongoing programs - Drive operational excellence through Deal Desk, ensuring adherence to best practices and codifying key takeaways for Sales managers - Manage content for weekly Sales trainings, highlighting success stories, best practices, and process improvements for ongoing development of Sales organization - Coordinate the monthly Sales recognition meeting and produce supporting performance metrics - Partner with the Sales Leadership to organize and run the annual Social Solutions Sales Kickoff
Category
Sales Operations
Job ID
2021-1110
Job Locations US-TX-Austin
Do you get joy out of helping people? Are you detail-oriented and organized? Are you known for known for your strong communication skills and your ability to multi-task? If so, keep reading!   What You’ll Do - Achieve proficiency with ETOsoftware functionality - Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone - Respond to customer questions and concerns with speed, accuracy and professionalism - Assist in the development and maintenance of documentation for the help manual, knowledge base and online community - Troubleshoot and log defects  - Record all customer interactions in Salesforce - Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved
Category
Customer Support & Training
Job ID
2021-1102
Job Locations US-TX-Austin
Do you feel like you’d really thrive in a fast-paced environment? Are you excited about playing a key role in ensuring our database records are up to date and that are gathering information that will lead to potential client insights?  Are you eager to gain exposure to sales and marketing teams, and build out a network of connections? If so, keep reading!​   What You’ll Do​   - Provide research support to Go-To-Market leadership​ - Conduct research through calls and qualification efforts and have a short conversation with organizations in the non-profit industry​ - Assist with data collection and analysis​ - Other duties as assigned
Category
Sales Operations
Job ID
2021-1098
Job Locations US-TX-Austin
Do you feel like you’d really thrive in a fast-paced environment? Are you excited about playing a key role in ensuring our database records are up to date and that are gathering information that will lead to potential client insights?  Are you eager to gain exposure to sales and marketing teams, and build out a network of connections? If so, keep reading!​   What You’ll Do​   - Provide research support to Go-To-Market leadership​ - Conduct research through calls and qualification efforts and have a short conversation with organizations in the non-profit industry​ - Assist with data collection and analysis​ - Other duties as assigned
Category
Sales Operations
Job ID
2021-1097
Job Locations CA-ON-Waterloo
We are seeking a talented, energetic and passionate functional Business Analyst who wants to help deliver on SSG’s mission to be a key enabler of social impact for organisations working to improve the lives of individuals, families and communities around the world.   What You’ll Do   This is a customer-facing functional Business Analyst Role. In this role you will:   - Be involved in software implementations of the Penelope case management software for customers across the North American  region. - Identify unique and innovative solutions in challenging situations, all the while providing exceptional process and project documentation for your stakeholders. - Transform the way our customers engage with their own clients, how they work collaboratively, and demonstrate outcomes. - Use Social Solutions's methodology to deliver a comprehensive, end-to-end solution designed to meet specific implementation, project management, configuration, and change management requirements of our customers. - Become a subject matter expert in Penelope, how it can be used by customers to support their business processes and the system administration required to deliver best practice in Penelope. - Facilitate training workshops for customers on all Penelope features - Develop a strong understanding of Social Solutions's high quality and comprehensive methodologies, including the initial deployment of Penelope, software upgrades, and online end-user training. - Inspire and nurture customer relationships ensuring appropriate attention to business analysis and change management needs. - Demonstrate critical thinking that patiently listens to customer needs, asks probing questions and delivers solutions/recommendations to problems that arise during projects. - Be passionate about customers achieving success in their businesses with Penelope underpinning their case and client management requirements. - Constantly strive to improve your knowledge and abilities so that you may provide the optimal solution
Category
Client Services
Job ID
2021-1096
Job Locations US-TX-Austin
Are you an energized and enthusiastic "hunter" who wants to take their sales career to the next level at an industry-leading organization? Are you a savvy inside sales representative and a natural closer?​If so, keep reading!   What You’ll Do - Develop new leads through research, cold-calling, networking, and strategizing with contacts and prospects for nonprofit agencies within your territory - Maintain a healthy pipeline through follow-up calls, emails, and social media - Present and demonstrate product via Zoom - Contact leads provided by the Business Development team - Manage a business plan for a designated geographical region by keeping prospect records current and active in Salesforce - Partner with Solutions Specialist team for complex demos - Meet monthly, quarterly, and annual revenue goals
Category
Sales
Job ID
2021-1092
Job Locations US-TX-Austin
Social Solutions is looking for a data savvy, strategically minded product marketing professional to join our team in Austin, TX. In this role, you will be responsible for leading all aspects of product marketing including roadmap collaboration and positioning, buyer personas, pricing and offer strategy. The successful candidate will bring strategic and analytical thinking combined with a disciplined approach to developing and executing on plans that yield continual optimization.   What You’ll Do - Developing a keen understanding of the competition, buyer needs, industry influencers and decision makers while possessing the ability to effectively communicate and publicly represent our solutions - Leverage the solution value proposition in developing content for: product differentiation presentations, competitor information, needs analysis, case studies, web content, and ROI benefits - Partner with product management to influence, position and communicate the product roadmap, ensuring that the organization is effectively equipped and educated on our solutions and roadmap - Create, monitor and maintain packaging and influence pricing decisions - Create sales collateral – and ensure effectiveness and consistency in messaging - Drive awareness and adoption of new capabilities - Optimize benefits statements, proof points, and conduct and deliver differentiation analysis.  - Collaborate with demand gen, digital marketing and content marketing to design and deliver lead gen initiatives
Category
Marketing
Job ID
2021-1091
Job Locations CA-ON-Waterloo | US-Remote | CA
Social Solutions provides a comprehensive and secure operations platform for social service organizations through its products, Apricot and ETO.  Our goal is to provide the industry’s best technology and data solutions to measure and impact social change, enabling communities to drive greater impact together.   We are located in Canada, United States, Australia, New Zealand and the United Kingdom.   At Social Solutions, we are committed to our mission and values — creating opportunities for lasting positive impact.  We strive to combine an impact-obsessed, inclusive culture with the ability to truly make the world a better place — every single day. When you work for Social Solutions, you’ll be working on software solutions that help make a real difference in the lives of people doing great work in communities all over the globe, while enjoying our company culture of innovation, collaboration, and commitment to community. If you’re inspired by the possibility of accelerating lasting social change through technology, then Social Solutions may be the place for you.   We are seeking a Senior Business Data Analyst (1 year contract) who wants to help deliver on our mission to be a key enabler of social impact for organizations working to improve the lives of individuals, families, and communities around the world.   What You’ll Do As Senior Business Data Analyst, reporting to the Manager of Tailored Services, you will work with Social Solution’s clients and internal teams to develop common reporting data sets for our market sectors as well as custom client reports.  You will tailor solutions to meet these needs, often working on multiple projects simultaneously - translating business process requests into workable solutions. In this role you will:   - Be the subject matter expert in the database schema. - Query databases, creating custom views and functions to facilitate updating and designing reports and creating data visualizations and/or data exports in multiple formats. - You gather and document requirements and provide informed quotes for estimated effort. - You write SQL queries and create visual representations of data in third party tools such as Excel, Tableau, and XML. - Familiarity with ETL processes using various data formats such as CSV, JSON and HL7. - You lead customer meetings, communicating to both technical and non-technical personnel - You build relationships and communicate with our customers regarding process and change requests, understanding the business issues and data challenges of their organization and industry. - You liaise with project and business leaders to interpret analytical requirements. - Document current and future standard operating procedures   This position is contract, full-time, and located in our Waterloo, Ontario headquarters.
Category
General & Administrative
Job ID
2021-1080
Job Locations AU-Remote
Are you an energized and enthusiastic "hunter" who is thriving to expand their sales career to the next level at an industry-leading organization in a hybrid inside/outside role?  Are you strategic about finding new clients and getting them engaged, ready to buy and onboard to close the deal?  Do you like money? If so, keep reading!   What You’ll Do - Manage the entire sales cycle including mission critical needs analysis, designing client value proposition and working with Solutions Engineers to formulate an ideal solution - Develop new leads through cold calling for prospect agencies with a strategic plan of action - Cultivate leads through networking in professional organizations, attending conferences, and community involvement - Design and perfect a Business Plan that enables success within a specific geographical area - Properly document all calls and deal activity on a daily basis to maintain a healthy pipeline - Maintain Pipeline levels and accurately forecast sales commitments
Category
Sales
Job ID
2021-1078
Job Locations US-TX-Austin | US-Remote
Our Recruitment Partner must be able to successfully prioritize and close searches against tight deadlines. The successful individual thrives in a mission driven, fast-paced environment, with the ability to work hard, have fun, and get the job done. The best candidates will draw on broad knowledge of business and will forge dynamic relationships with business leaders and hiring managers. They will have a reputation for being exceptional at candidate generation, candidate experience, negotiation and organizational skills. The right person isn’t reluctant to pick up the phone and engage complete strangers in charming conversation. What You'll Do - Manage the overall recruitment process in a detailed and accurate fashion, including adherence to our interview and assessment process - Partner with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage expectations - Must understand how to recruit passive candidates and possess the ability to assess organizational fit as well as candidate motivations. - Build and maintain network of potential candidates through pro-active outreach and on-going relationship management - Acknowledging & reinforcing Hiring Manager budgets, hiring forecast dates & compensation guidelines - Participate in special projects/recruiting initiatives as needed
Category
People Team
Job ID
2021-1075
Job Locations US-TX-Austin
Are you energized and enthusiastic about working with cross-functional teams to retain our clients and solidify our revenue base?  Are you looking for the opportunity to grow and develop your career within a dynamic, mission focused organization?  If so, keep reading!   What You’ll Do - Establish and Maintain Relationships with Key Accounts - Develop & Execute Continuous, Client-Based Communications Strategy - Consult and Advise Software Users for maximum utilization - Manage Critical Needs Analysis, Value Proposition Design and Solution Formulation - Develop Strategic Account Plans for Existing Customers to Project 3-5 year growth terms
Category
Sales
Job ID
2021-1068

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